We take our customer service seriously which includes you getting your order on time. Please note we do everything we can to ensure your order is sent as quickly as possible (either the same or the next business day), however, there may be the occasional customs or courier delay which is out of our control which may affect your delivery time frame. Please contact us at info@lovingtan.com if you have any specific queries.
COVID-19
Our warehouse is operating as normal in accordance with WHO practices and orders are being processed daily, however:
- carriers are experiencing delays to some countries;
- some shipping services may currently be temporarily unavailable to your country. Our website is updated daily with service availability.
BREXIT
As of January 1st 2021, all orders placed from the United Kingdom will fall under the new Brexit guidelines and as such will be subject to VAT. VAT will automatically be added at checkout as per the value of your order. Please be advised that due to the Brexit implementation, there may be considerable delays in customs with all orders travelling to the United Kingdom. Any and all VAT + customs charges are the sole responsibility of the customer.
REGULAR SHIPPING
If your order value is less than $50, regular shipping will be $10 worldwide. All orders received before 1 pm (AEST) are dispatched at latest the next business day and delivered within 5-21 business days. All orders are fully traceable and a tracking notification will be emailed to you as soon as your order is dispatched.
FREIGHT FREE ORDERS OVER $50 WORLDWIDE
If your order is over $50 you will receive complimentary shipping worldwide. All orders received before 1 pm (AEST) are dispatched at latest the next business day and delivered within 5-21 business days. All orders are fully traceable and a tracking notification will be emailed to you as soon as your order is dispatched.
EXPRESS SHIPPING WORLDWIDE
The price of express shipping will be determined based upon which country you are ordering from. This information will be available when you are checking out in your shopping cart. All orders received before 1 pm (AEST) are dispatched at latest the next business day and delivered within 2-5 business days. All orders are fully traceable and a tracking notification will be emailed to you as soon as your order is dispatched. (NOTE: For Express MIDDLE EAST or RUSSIA Orders ONLY: Your Delivery Address must be Business Address or a PO Box.)
Please Note: Any import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what your additional costs will be prior to buying if any.
