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Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Loving Tan ’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Loving Tan ’ or ‘us’ or ‘we’ refers to the owner of the website Loving Tan. Our ABN is 65134601791. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • Loving Tan reserves the right to modify and change the Terms of Use at any time. You should check this page from time to time to ensure that you are happy with any changes.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

RETURNS POLICY

Do you accept returns?
Yes. We accept returns for items purchased from www.lovingtan.com. You can return your unused item/s in original condition within 30 days from the date of delivery and receive a refund of the purchased goods. Unless the product is deemed damaged/defective the refund does not include the postage costs.

How long do I have to return an item?
Loving Tan will accept returns within 30 days from the date of delivery.

How do I return an item?
All items need to be returned to Loving Tan, PO Box 1333, Stafford QLD 4053, Australia within 30 days from the date of delivery.

Please return all items to the above postal address and include the following details:

  • Name
  • Order Number
  • Email Address
  • Reason for return

Shipping costs for returns?
Any return shipping costs are the sole cost of the customer. Loving Tan will not be liable to reimburse the customer for any shipping relating to returns.

How will you return the money?

Once your return has been processed and delivered back to our warehouse a refund for the purchase price of the product minus shipping will be returned in the same way you made payment.

When will I receive the money to my account?

We cannot process a return until we have physically received the item(s) to our warehouse.

We always try to process refunds as fast as possible. Once the item is processed and delivered back to our warehouse a refund will be issued and you will receive notification via email.

What if I bought the items from a stockist?

We are unable to process returns for items purchased from any of our stockists. If you wish to return an item, please contact the place of purchase in accordance with the store’s return policy. 

Can I exchange my item?

Unfortunately we do not offer exchanges.

Damaged/Defective items
We take immense pride to ensure all items are shipped correctly and in perfect condition. However, occasionally items may become damaged in transit. If you are concerned you have received a damaged or defective item, please contact us via email at info@lovingtan.com providing photographic evidence of the damage or defect. If the product is deemed damaged/defective, you will be issued with a full refund.

Any questions in relation to returns or refunds, please contact us at info@lovingtan.com

SECURITY
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.

 

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